Here Are Some Frequently Asked Questions
▼ What is a rectified tile?
A rectified tile is a tile that all sides have been mechanically ground and typically has a small bevel on top. Some rectified tiles are ground with added precision to achieve a more square and consistent sizing. Most rectified tiles can be installed with a smaller grout joint. Check with the manufacturer on what grout size they recommend. You should not assume all rectified tiles are equal.
▼ Can you cut a tile that is not rectified?
Yes, but there are things you need to consider. Let me give an example. If we are cutting a non-rectified 12x12 into 4x12’s, we are starting with a tile this is not manufactured to be considered square. Therefore, the resulting 4x12 will not be fabricated to greater precision than was the stock size was to begin with. This will influence your grout joint size as you should not expect the grout joint size be smaller than what the tile manufacturer recommends for the stock size. Also, the edges of tile will be different than the stock tile, i.e., the 12” edge on the 4x12 tile will be square with a small bevel, whereas the 4” edge (that we will not cut) will be the original edge of the stock tile. This many or may not be acceptable to your client.
▼ How do you charge?
Cut orders are charged by what we produce and will be charged at the nominal size square footage. For example, if we cut a 12x24 into a 6x24, the actual size of the tile maybe 5-¾” x 23-½”. The tile is actually .938 sf per piece. We charge for the nominal size, which in this case is 1 sf per piece.
▼ What size will my tile end up being?
Most tile we receive do not match its nominal size. For example, a 12x24 tile may actually be 11-¾” x 23-½”. If we are cutting this tile to a nominal 4x24, we will lose approximately 2 mm per blade plus an edge lose. For this example, the tile width consumed by the fabrication is approximately 6 mm (.24”). The resulting tile width will be 3-13/16”.
▼ Why do you ask if there is an exact size I want?
Many times we are cutting an order for someone that the factory’s lead time is too long, or perhaps there is more tile needed on a project that already has been started. In this case it is critical we produce a size that is exactly the size of the existing tile. Here’s an example, we had a client needing 400 pieces of 4x12 bullnose. The client already had other bullnose on the job of the same line but different color, but the manufacturer did not have the bullnose for all the colors. Our client sent us a piece of tile bullnose so we could produce the same size.
▼ Can you bullnose tile when the body of the tile does not match the finish?
That depends. For example, if the tile is a dark body ceramic and the finish is dark, sometime the client will accept this if we polish the bullnose edge. Same scenario if the body is light in color and the finish is also light. We can run a sample for your client to approve.
▼ Why do you need more than what I want back?
There is fabrication loss that cannot be eliminated. During the setup of the machine, several pieces will be consumed. Also, breakage will happen during the cutting. Every manufacturer’s tile cuts differently. Even the same tile color but out of difference runs can cut differently. The larger the order, the decrease in overage we will need.
▼ Why do you charge a set-up cost?
We charge a set-up charge for small orders. Set-up charges are eliminated after 1,000 sf. It takes the same time to set-up an order for 10,000 than it does for 100sf. We can absorb this cost with larger orders but cannot not for smaller orders. The set-up cost varies and is eliminated after 1,000sf.
▼ I urgently need my custom cut tile; can you get it out fast?
Many times we can accommodate these urgent orders. Please call to discuss.
▼ Your competitors do not edge the tile; why do you do that?
Our finish product will mimic the factory stock rectified tile we receive. Edging the tile gives the edge more resistant to chipping and provides for a more consistent grout joint appearance.
▼ What do you do with all the tile I send you?
We will cut all the tiles you send us and will return all that has possibilities to be used. Let me give you typical example. You require 1000 sf of tile to be cut. We request 8% extra for fabrication breakage. Although you will receive back the 1000 sf, we will also box all first grade tile that we produce. We will also box all tiles that can be used in places like cutting into walls, and will label these boxes as “cuts”. The tiles in the “cuts” boxes will have 1 chipped edge, or some other type of defect, but still can be used the installers. You will only be charged for what you order. Consider the extra as a bonus!
▼ Can I customize the labels on the box?
Absolutely. We typically will label the box as follows: Client, Manufacturer, Size, Product Description, Shade and Original Caliber, Per Box (either sf/box or pcs/box). But, we are happy to accommodate any request. Just let us know.
▼ Do you box every order?
There are some sizes that make boxing difficult and/or cost prohibited. We will bring this to your attention so you can make an informed decision.
▼ What should I grout the stair tread grooves with?
Some of our clients are using high performance cementious grouts meeting ANSI A118.7 or epoxies and hybrid grouts meeting ANSI A118.3. We do not recommend standard cementitous grouts. Consult your grout manufacturer representative for their recommendations.